Apple has already reduced the price of out-of-warranty iPhone battery replacements from $79 to $29, following the scandal over power management features in older iPhones. Also said that its new policy applied to “anyone with an iPhone 6 or later whose battery needs to be replaced“, but did not go into details as to what extent a battery that needed to be replaced. Here is something new information to look at.
Now, we have some form of clarification – anyone asking for a new battery will get one at the reduced price. No questions asked.
Although the announcement failed to specify if this battery replacement eligibility criteria was dependent on whether a given iPhone failed an official Genius Bar diagnostic test.
A new report emerged from a French tech blog iGeneration suggesting an internal Apple Store memo has been circulated which states that if a customer asks for a battery replacement on an iPhone 6 or later, then the Genius Bar should allow it, even if their phone passes Apple’s own diagnostic test.
MacRumors also has received a confirmation from Apple itself that this is the case. That, it will agree to replace an eligible battery for a $29 fee, regardless of whether an official diagnostic test shows that it is still able to return less than 80 percent of its original capacity.
While Apple’s benchmark for when a battery needs replacing is apparently triggered when it no longer holds 80% of the charge it did when it was new. Now that we know, in a note to customers, Apple instructed stores to allow users to buy replacement batteries even after a Genius had confirmed that their existing battery was still functionally acceptable.
“Meaning that Apple will allow customers to buy a new battery regardless of whether that point has been reached or not.”
Another report from Anecdotal also suggests that customers who paid $79 to have their battery replaced before the new pricing came into effect on December 30, 2017, will receive a refund from Apple upon request. Also, Apple had to begin offering the discount after it was rightfully lambasted for its lack of transparency relating to the throttling of iPhones with older, less capable batteries.
However, older iPhones being artificially speed limited to allow their poorly performing batteries to continue to function, the offer of a reduced replacement battery will utterly allow customers with older iPhones – iPhone 6 or newer – to breathe new life into their handset.
If you are one wishing to have your iPhone’s battery replaced, then its time to head over to a better guide on the subject. You don’t need to visit an Apple Store. To initiate the battery diagnostic/replacement process, contact Apple Support by phone, online chat, email, or Twitter.
Alternatively, you can schedule a Genius Bar appointment at an Apple Store with the Apple Support app. Or, you can also inquire about a battery replacement with select Apple Authorized Service Providers.
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