Regarding exploding Galaxy Note 7 battery, Samsung has started rolling out replacements for those devices in South Korea on Monday, but only a handful of customers appeared to have taken the opportunity to swap their handsets. Samsung is said to have enough Galaxy Note 7 phones in stores Wednesday to replace half of the devices recalled for a battery problem. A spokesperson of Samsung confirmed the firm had started to offer the replacement handsets in SK. Here are the details.
On Tuesday, the South Korean company said 500,000 replacement devices have arrived i the United States and have been shipped to carrier and retail stores. While 1 million Note 7 units had been recalled in the country. Followed by 25-percent of Note 7 owners in the US have already exchanged the plagued devices, up from 13% last week when Samsung started making replacements available.
Tim Baxter, president of Samsung Electronics America, said these words in a statement, that “New devices will be in stores no later than tomorrow and we will continue to take the necessary actions to ensure users are powering down and immediately exchanging recalled devices“.
In addition the “vast majority” of people exchanging their Note 7 phones have opted for another Samsung Galaxy smartphone rather than a refund. Samsung launched its Galaxy Note 7 in late August too much fanfare and overall great reviews, but unfortunately, some devices overheated and caught fire. Samsung attributed the problem to a “battery cell issue” and stopped selling the devices September 2.
The US Consumer Product Safety Commission had issued an official recall for all Note 7 phones sold in the country before September 15. With that said “consumers should immediately stop using and power down the recalled Galaxy Note 7 devices” and contact the location where they have purchased the devices to either get a new Note 7, or a refund or a replacement device. Also, the CPSC’s notice made it illegal to attempt to sell or resell one of the recalled Note 7 phones.
These new phones from Samsung will be accompanied by a software update that, when installed on one of the new devices, shows a green battery icon on top right of the phone’s screen to let users know the device is indeed the new one with an unaffected battery.
Samsung is also planning to push out a software update to all recalled devices to make sure Note 7 owners trade in their devices. Once installed, users will be prompted with a safety notice that urges owners to power down and exchange their recalled Note 7 device. Yes, the notice will appear every time a user powers up or charges their gadget.
Galaxy Note 7 owners can head over to the link here; Samsung.com/us/note7recall for details on how and where to exchange their device.
Note: Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets. The battery cell issue applies only to the Galaxy Note7 devices sold in the U.S. before September 15, 2016.