Apple has launched an “iSight camera replacement program for iPhone 6 Plus” confirming that some devices sold between September 2014 and January 2015 have a faulty component in the camera module, which results in blurry photos. Discovered by Apple that a limited number of iPhone 6 Plus camera eligible to get replaced. You can head over to the 6 Plus iSight Camera Replacement Program page to check your iPhone 6+ unit is eligible for that or not.
In a newly updated and published support page, Apple has announced that only a small percentage of the devices within specific serial number range are that ones affected by this faulty component. Complaints from users regarding that started surfacing as early as September last year where this iPhone 6 Plus’s camera was producing some extremely blurry photos.
Here’s what Apple say on its specially created support page.
If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device’s iSight camera, free of charge.” To be eligible for this free replacement, Mac maker wants you to meet two conditions: your phone should be producing blurry photos, and should fall within a serial number range.
For that! Simply enter your serial number in the field specified on the support page (link at bottom) and hit the Submit button to check your eligibility. You can find your serial number by going to Settings > General > About.
Global camera replacement program is here, and make sure to select your country of location as well, because that will influence the options you get. Typically, if determined eligible for the replacement, you could head over to the nearest Apple Authorized Service Provider or Apple Retail Store. Alternatively, you can even place a call to Apple Technical Support for further assistance.
Why replacement? The problem seems to be assiciated with the use of the Optical Image Stabilization (OIS) component, not present in the smaller iPhone 6 model, and as such does not suffer from any issues regarding camera. And if your iPhone 6 Plus fall within that serial number range, your camera works just fine? Possibility there which could develop in the future and cleverly, Apple realizes this as well, and as such states that, “The program covers affected iPhone 6 Plus iSight cameras for 3 years after the first retail sale of the unit.”
Welcomed move from Apple, which surprisingly comes almost a month before it launches its new iPhone 6s and iPhone 6s Plus with Apple’s new A9 processoor, 2GB RAM, 12MP camera, Force Touch, among other things.