Why T-Mobile iPhone Users Seeing Frequent Random Restarts and Blue Screens; Detailed

It’s appeared in a growing number of T-Mobile iPhone suers, complaining about the blue screens of death and about the frequent restarts on theit Apple devices. This problems affectively begun very recently and also published on numerous reports of problems on Twitter, Facebook, and Reddit. Why that happening?


Hey guys. So this morning my iPhone 6 (4 months old) started just randomly restarting itself every 20-30 minutes or so. I wasn’t even using it most of the time, it was in my pocket at work (could tell because of lock screen that indicated I needed to enter my pin after a restart as opposed to finger ID). At one point I was texting my SO about it, the screen turned blue for maybe 2 seconds and it restarted.”

Affected users of iPhone are experiencing a split second blue screen that’s followed by their device restarting and it found by most people who are seeing issues are from T-Mobile customers that began circulating problems last night or this morning.

Device that include the latest iOS 8 powered iPhone 6, iPhone 6 Plus, and the previous flaghsip of iOS 7 version, the iPhone 5s. With restarts happening at 10 to 30 minute intervals. Multiple versions of iOS 8 appear to be more affected, including iOS 8.1 and iOS 8.3.

Either way it could be happening because T-Mobile recently pushed a carrier update that’s causing this problem, but a reddit user who spoke to the US carrier support staff said he got the impression that T-Mobile believes a memory problem might be causing of the reboots. He wrote this, “The sense I got from the technician is that a) they suspect memory problems, and b) they’re getting a lot of calls about it.”

How to get rid of it? Users recommended to make a hard reset, so that they can successfully put a stop to the frequent restarts, and done by several users. That was exact solution which T-Mobile is recommending to customers who call in. Unfortunately, that actually doesn’t work, and now T-Mobile is instructing customers to clear out their old text messages and do a factory restore using iTunes. What happens next?

Stay tuned to our blog so that we can update it here if any information regarding the T-Mobile iPhone users suffering from restarts and blue screen issues.

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